Frequently Asked Questions

GOOD TO KNOW

Your questions, answered.

Do I have to pay in advance?

No. Your appointment is reserved as soon as you book. You can pay in full through Square after confirmation, or pay when the work is done.

How long will my detail take?

An express exterior or interior takes about 90 minutes. An express full detail takes about 3 hours. Signature services take longer, up to about 5 hours for a signature full detail. Each add-on adds about 30 minutes, and we keep an hour between appointments.

Where do you travel?

All of greater Las Vegas, including Henderson, Summerlin, and Centennial Hills. There is no travel fee.

Can I reschedule or get a refund?

Use your private booking link to reschedule at least 24 hours before the appointment. A prepaid appointment cancelled the same day is not refunded. Cancelling and requesting a refund are separate steps.

What if I am not happy with the work?

We guarantee the service. If you are not satisfied, we come back and make it right at no charge.

How does odor removal work?

A light odor needs a deep clean of the area. A severe odor needs that deep clean and chlorine dioxide fogging. Fogging does not replace the deep clean.

Do you send reminders?

Appointments made more than a day ahead get a reminder 24 hours before. After the service we send a thank-you. Opt in if you want the 50% off maintenance express detail reminder.

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